Intermediate Excel 2010

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14th July 2017
9:30 am - 5:00 pm

Duration: 1 Day Who should attend?This course is designed for Microsoft Excel users who have basic skill levels and understanding of Excel and who wish to extend their knowledge and skills beyond building simple workbooks. This course is suitable for people who use or who will use Excel in their daily role. Course Aims and (more…)

Venue: Dublin City Centre (to be confirmed)

Customer Service & Complaint Handling

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25th July 2017
9:30 am - 5:00 pm

“Build confidence with customers, manage complaints effectively & deliver a great customer experience” 1 Day Course Programme Objective A practical and interactive one-day workshop, the course is designed for all who work directly with customers both on the telephone or on a face to face basis – includes managers, field support, administrators, reception, managers, customer (more…)

Venue: Dublin City Centre (to be confirmed)

Assertiveness

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21st July 2017
9:30 am - 5:00 pm

A One Day Training Course Assertiveness The aim of the course is to provide the delegates with the knowledge and skills necessary to develop and use assertiveness techniques to enhance their performance. It covers the understanding of the three most common behaviour types and allows the delegates to practice assertiveness techniques in a safe (more…)