Customer Service & Complaint Handling
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3rd November 2017
9:30 am - 5:00 pm
“Build confidence with customers, manage complaints effectively & deliver a great customer experience” 1 Day Course Programme Objective A practical and interactive one-day workshop, the course is designed for all who work directly with customers both on the telephone or on a face to face basis – includes managers, field support, administrators, reception, managers, customer (more…)
Employment Law
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18th October 2017
9:30 am - 5:00 pm
A One Day Training Course Programme Objective With over 25 employment Acts and significant changes to employment legislation in recent years, the legal environment in which an employer operates has become very complex. Along with this is a much changed workforce due to social and economic changes as well as an increased “compensation” culture generally. (more…)
Communication Skills
Advanced Presentation Skills & Personal Image Branding
Presentation Skills
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9th November 2017
9:30 am - 5:00 pm
A One Day Training Course Programme Objective By the end of the workshop trainees will have Reviewed presentation skills and communication and defined and executed ways of putting the messsage across effectively. Learning Outcomes Effectively communicate a message on a certain subject. Overcome impediments to successful communication. Assessed the audience, the subject, the situation (more…)
