“Build confidence with customers, manage complaints effectively & deliver a great customer experience” 1 Day Course Programme Objective A practical and interactive one-day workshop, the course is designed for all who work directly with customers both on the telephone or on a face to face basis – includes managers, field support, administrators, reception, managers, customer (more…)

9th – 13th Oct, 2017 5 days Course Duration: 5 days – APMG Accreditation Programme Overview: PRINCE2® (Projects IN a Controlled Environment) is a leading edge approach to managing projects. With the launch of PRINCE2® also came its recognition as the de facto standard for managing projects, not just in the IT/IS environment, but for projects (more…)