ITIL Training
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5th June 2018 - 7th June 2018
9:30 am - 5:00 pm
ITIL-F-V3 – Foundation Certificate in IT Service Management Duration: 3 days Course Aims and Objectives This course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services. It is accredited by, and follows the syllabus specified by the APM Group (www.apmgroup.co.uk). It culminates in an optional one-hour multiple-choice examination for (more…)
Prince2 Practitioner | Essentials of Project Management
Intermediate Excel 2013/2016
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14th June 2018
9:30 am - 6:15 pm
Duration: 1 day Course Aims and Objectives: The Intermediate Excel 2013 training course demonstrates how to work more efficiently with workbooks and enhance the appearance of the data in the spreadsheets. You will learn how to use more advanced formulae and functions. Use various tools to analyse data such as sorting, filtering, conditional formatting and (more…)
Introduction to Excel ver 2013 2016
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13th June 2018
9:30 am - 5:00 pm
Duration: 1 day Course Aims and Objectives: Microsoft Excel is a useful tool for generating spreadsheets from a number of data sources. Using calculations and functions, users can easily manage any type of data including budgets, financial data, statistical data, reports, charts, graphs and small lists. Who should attend: This course is designed for those (more…)
Customer Service & Complaint Handling
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30th May 2018
9:30 am - 5:00 pm
“Build confidence with customers, manage complaints effectively & deliver a great customer experience” 1 Day Course Programme Objective A practical and interactive one-day workshop, the course is designed for all who work directly with customers both on the telephone or on a face to face basis – includes managers, field support, administrators, reception, managers, customer (more…)