Does your organisation need concise minutes that accurately reflect the decisions taken and actions agreed at a meeting? Would you like to be confident that the notes taken and the minutes created will produce a valuable record of a meeting?

This programme is about changing participant’s behaviours so that they recognise the importance of effective interpersonal communication, and have the skills to deliver more effectively on communication.

The aim of the course is to provide the delegates with the knowledge and skills necessary to develop and use assertiveness techniques to enhance their performance. It covers the understanding of the three most common behaviour types and allows the delegates to practice assertiveness techniques in a safe environment. Through the use of various questionnaires delegates will also gain a clearer understanding of their own development needs, in terms of changing certain behaviours.